Yes, subject to availability. Each booking will have a unique reservation number.
You will need to bring your driving license with you when you come to collect your car. You must have held a driving license for at least one year.
You will also need a credit card – we need to have it as guarantee for your rental even if you choose to pay cash at the end. Your ID and passport will be also required.
Of course – you can extend your reservation period at any time before the rental. However, this will affect the cost of your rental and it is always subject to availability.
To extend your rental period once you have picked up your car you will need to contact the Zen Rent A Car rental location where you are due to return the car.
Yes, you may add an additional driver onto your rental agreement. This must be done at the time of rental. The additional driver must present a valid driving license at time of rent. You can also add an additional driver onto your rental agreement during your rental. To do this the driver and the additional driver can visit any Zen Rent A Car Rental location. The additional driver must present a valid driving license and must comply with age restrictions.
Only drivers mentioned in the rental agreement are allowed to drive a Zen Rent A Car vehicle. If the car is used by a non-authorized driver the insurance stops to apply.
Once you pick up the car, the representative at the rental desk will advise you what fuel type is required for the car. Usually there is an indication at the petrol cap as well.
Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank.
If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount.
Most of the bookings get an instant confirmation, in some rare cases it might take up to 24 hours. Please click here to contact with us
Easy! In order to issue an invoice in the details of the leasing company, acting as the legal representative of this company, please contact us and provide us with the following details (1) name (2) address (3) VAT number, tax office.
Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent to mark it on your rental agreement. You may also take pictures so you can be confident about what the car was like to start with.
Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
Look at the dashboard
Rental car fuel is provided on a ‘same to same’ basis, which means you start with a certain amount in the tank and you return the car with the same amount. Turn the key to check tank.
Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about filling the car up before you take it back
Once you’ve picked your car up, please contact us asap if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your booking, the station will charge you a late fee.
Yes, it is allowed to have different pick up and drop off locations. On the search engine, we provide you with the option to “Return car to another location”. This will enable you to select one of the available return locations.
Zen Rent A Car can only guarantee a certain car category and not a specific make or model. We feature cars from many different manufacturers in the same category which should have the same features as confirmed at time of reservation.
